Shipping policy

1. Order Fulfillment Time

• Processing: Orders are typically processed and fulfilled within 2-7 days.

2. Shipping Times

• USA: Estimated delivery within 3-4 business days after fulfillment.
• International: Estimated delivery within 5-15 business days after fulfillment.

3. Shipping Locations

• We partner with a global on-demand order fulfillment company, enabling us to ship worldwide from various facilities.

4. International Shipping

• Customs Fees: Orders shipped outside of the USA may incur customs fees, which depend on the destination country, order value, and specific product factors. The recipient is responsible for these fees.
• Phone Number: Including a phone number in international orders is recommended to reduce transit risks and facilitate smooth delivery.

5. Delivery Issues

• Address Verification: Ensure your shipping address in the confirmation email is correct.
• Local Post Office: Check with your local post office if the order is delayed.
• Neighbors: Inquire with neighbors in case the package was mistakenly delivered to them.
• Theft Prevention: Consider shipping to an address where you can receive the package personally, especially if you won't be home.

6. Missing or Lost Orders

• If your order is missing and the shipping address was correct, contact us at info@reelnorthgear.com with your order number for assistance.
• In case of an address error on your part, a replacement order can be sent at your own expense.